

SEVEN Messages
SEVEN Messages Chiptech have developed a unique message system in SEVEN where pre-recorded voice files can be activated remotely to announce a range of events
We have several tips for self-servicing your RF devices to extend their life. This includes checking the battery life in RF devices using Otto, cleaning tips between installs and extending the shelf life of Pearl Advanced pendants when not in use.
Chiptech manufacture a range of RF devices to work with their base units. The Pearl range has a typical life of five years and is completely sealed so the battery can not be replaced. Although the use of Chiptech products varies significantly the majority are installed for an average period of 30 to 35 months, presenting an opportunity to reuse both the base unit and the Pearl RF Devices that have previously been installed. We have several tips for self-servicing your RF devices to extend their life. This includes checking the battery life in RF devices using Otto, cleaning tips between installs and extending the shelf life of Pearl Advanced pendants when not in use.
Please refer to the individual device’s Technical Specification document to check expected life and specific battery and servicing information.
There is a new area in the Chiptech Customer Web Portal dedicated to Servicing information. If you or others in your organisation would like access to this information, please contact support@chiptech.co.nz
Visually inspect the returned device. Check for cracks, damage or discolouration to the case and button area.
If there are any issues, please either return to Chiptech for servicing (Pearl Advanced or SID), or prepare for recycling (Pearl).
Check the date stamp on the RF device, these are in the WEEK # (1 – 52) and YEAR format. We suggest recycling any Pearl more than 5 years old.
Otto can be used to send an RF command to put a Pearl Advanced into Flight Mode. This is typically used when a device is being couriered to a customer, or before returning to Chiptech for servicing or recycling. It can also be used to extend the shelf life when the device is being held in stock.
Some chemical cleaning products can influence the strength of the products case and button which can impact its durability over time. Chiptech recommends the cleaning process below:
Pearl Personal Help Buttons
Pearl is encased in a plastic with a silicone button that can be easily cleaned. They are susceptible to harsh chemicals and special care needs to be taken when cleaning.
Standard Interface Device (SID)
SEVEN Messages Chiptech have developed a unique message system in SEVEN where pre-recorded voice files can be activated remotely to announce a range of events
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