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Keeping them safe

SmartCare® Response is a monitoring App for connecting family and friends to the users of Chiptech EVA personal response systems (PERS). When a help button is pressed, emergency alerts are sent to all responders simultaneously, notifying them via push notifications and text messages.  Through the App, users can view who has responded, what action has been taken, and they can in-App message each other during an event.

How SmartCare® Response Works:

  • Free App download for both Android and iPhone compatible devices.
  • Create an account using your name, mobile phone number and a password.
  • Add a device - scan or enter the serial number of the EVA you wish to monitor.
  • Enter the verify code and the end user details including their name and address so you can support them in an emergency.
  • An emergency activation is sent via cellular data to SmartCare® Central, a cloud monitoring solution, and loud push notifications are immediately sent simultaneously to all associated App users.
    • Push notifications occur every 30 seconds, override silent settings where possible, are loud and as visual as the device will allow.
    • Following no action taken for 2 mins, an SMS (text message) is also sent to notify App users there is an emergency event in progress. 
    • No action for 3.5 minutes can result in backup monitoring being alerted, should this function be enabled.  
  • The first App user to take action by clicking RESPOND takes responsibility for managing the event.
  • All App users see who has responded, and they can in-App message to keep each other up to date with what is happening.
  • When the emergency is resolved the Responder closes the event. A full history of actions taken is recorded in the App if required for future reference. 
  • App users can also receive regular updates from EVA including daily test reports, battery and power status, and missing pendant alerts.  

Additional Features

  • EVA can have multiple responders.
  • The App can be paired with multiple EVA base units, so an App user can act as a responder to a number of people.
  • For added personal security, EVA can be linked to a professional monitoring center to provide backup response in the event that an alarm is raised and there are no responders available. 

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Interested in how this software can work for your organisation?

For more information on how to utilise SmartCare® Response to future proof your personal emergency response offering, please contact Chiptech

Questions, Support and Feedback

 If you have any questions about the this App, require support, or would like to provide us some feedback please contact us via email