Monitor people you care for and respond to emergency events.
What is SmartCare® Response?
SmartCare® Response is a monitoring App for connecting family and friends to the users of Chiptech personal emergency response systems (PERS). When a help button is pressed, emergency alerts are sent to all Responders simultaneously, notifying them via push notifications and text messages. Through the App, users can call the device, view who has responded, what action has been taken, and they can in-app message each other during an event.
3-step Response Process
1. Responders choose to ‘Respond’ or ‘Cannot Respond’
Respond: Provides the response options outlined below.
Cannot Respond: Displays in app that they cannot respond to inform other Responders.
2. Responders then chooses to respond 'In Person' or 'By Phone'
In Person: When the 'In Person' button is clicked, the users address and additional notes will be displayed on a pop up. Responders will then respond in person to the shown address. When 'In Person' is chosen, an automated message plays for the user through the device that will announce the name of the Responder who will arrive shortly. If needed, Responders can also call the user through the device.
By Phone: When the responding 'By Phone' button is clicked, the Responder's calling app on their phone opens to allow them to call the user through the device and talk over the handsfree speakerphone.
3. Further response actions
In app messaging: Send pre-defined or typed messages to keep other Responders up to date during emergency events.
Closing response: At the conclusion of the event, the first Responder clicks 'Archive Alert' via the emergency page.
SmartCare Response Features
|Stay up to date with alert activity during emergency events.|
|Easy step by step guide for new users.|
|Each Responder can monitor multiple users.|
|View users history through the info tab.|
|In-app messaging between Responders.|
|Optional professional backup monitoring available.|
|App customisation option available.|
|Traffic light based icons show the priority level of each alert.|
How it works
When you send an emergency alert, Responders are notified at the same time on their smartphones. If after 1.5 minutes there is no response, a text message will be sent to your Responders. Notifications will repeat until a response is actioned.
When the personal help button is pressed, this will activate your base unit that will send an alert to SmartCare® Central (cloud monitoring platform).
Responders will then receive an alert via the SmartCare® Response app that there has been an emergency alert.
Interested in how this software can work for your organisation?
For more information on how to utilise SmartCare® Response to future proof your personal emergency response offering, please contact us.