SmartCare® Relay is Comma Separated Value (CSV) receiver software designed for monitoring alarm panels that report using data via cellular modules or an internet connection. SmartCare® Relay creates an efficient, reliable reporting pathway for all alarm events, including polling and alarm activations.
SmartCare® Relay receives the Contact ID reports over TCP (Transmission Control Protocol) using CSV protocol and communicates this information to your monitoring centre software by mimicking a standard analogue receiver; either Ademco 685 Receiver over TCP, Ademco 685 Receiver over Serial/RS232, or FE-900 Receiver over TCP.
When a report is sent from the alarm via data, the unit CSID number and Contact ID codes are passed through SmartCare® Relay to your monitoring software.
How SmartCare® Relay Works:
- An alarm panel sends an event to SmartCare Relay utilising Contact ID in CSV format.
- SmartCare® Relay forwards this on to your monitoring software.
- Your monitoring software confirms accurate reception of this signal to SmartCare® Relay software.
- SmartCare® Relay then confirms back to the alarm panel. If the alarm does not receive a confirmation, it will continue to try connecting with the monitoring centre.
Diagram of Operation
SmartCare® Relay Features
- SmartCare® Relay has been exhaustively tested and will monitoring over 40,000 alarm panels polling every 60-90 seconds.
- SmartCare® Relay has the capacity to receive over 1,000 simultaneous reports per second. Through-put limiting can be set to prevent overloading your monitoring software. When the limit is reached, additional reports are dropped, forcing the alarm panels to reattempt connection.
- SmartCare® Relay has a heartbeat between monitoring software and itself to ensure it is constantly in communication. Monitoring software will alert when it is not available.
- Chiptech regularly tests SmartCare® Relay’s external communication to ensure it is stable. If no connection is detected, SmartCare® Relay stops the heartbeat to the monitoring software, generating an alert at the monitoring centre.
- SmartCare® Relay runs on Windows Service and the minimum hardware requirements below must be meet to ensure it operates as expected.
Minimum Hardware Requirements
Operating System: | Windows Vista or above |
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Processor: | Core 2 Duo or better |
RAM: | 2GB |
Free Hard Drive Space: | 500MB |
Requires: | Microsoft .Net Framework 4.5.1 |
Interested in how this software can work for your monitoring centre?
For more information on how to utilise SmartCare® Relay to future proof your monitoring centre, please contact Chiptech