SmartCare Relay

SmartCare® Relay is Comma Separated Value (CSV) receiver software designed for monitoring alarm panels that report using data via cellular modules or an internet connection. SmartCare® Relay creates an efficient, reliable reporting pathway for all alarm events, including polling and alarm activations.

SmartCare® Relay receives the Contact ID reports over TCP (Transmission Control Protocol) using CSV protocol and communicates this information to your monitoring centre software by mimicking a standard analogue receiver; either Ademco 685 Receiver over TCP, Ademco 685 Receiver over Serial/RS232, or FE-900 Receiver over TCP.

When a report is sent from the alarm via data, the unit CSID number and Contact ID codes are passed through SmartCare® Relay to your monitoring software.

How SmartCare® Relay Works:

  • An alarm panel sends an event to SmartCare Relay utilising Contact ID in CSV format.
  • SmartCare® Relay forwards this on to your monitoring software.
  • Your monitoring software confirms accurate reception of this signal to SmartCare® Relay software.
  • SmartCare® Relay then confirms back to the alarm panel. If the alarm does not receive a confirmation, it will continue to try connecting with the monitoring centre.

Diagram of Operation

SmartCare® Relay Features

  • SmartCare® Relay has been exhaustively tested and will monitoring over 40,000 alarm panels polling every 60-90 seconds.
  • SmartCare® Relay has the capacity to receive over 1,000 simultaneous reports per second. Through-put limiting can be set to prevent overloading your monitoring software. When the limit is reached, additional reports are dropped, forcing the alarm panels to reattempt connection.
  • SmartCare® Relay has a heartbeat between monitoring software and itself to ensure it is constantly in communication. Monitoring software will alert when it is not available.
  • Chiptech regularly tests SmartCare® Relay’s external communication to ensure it is stable. If no connection is detected, SmartCare® Relay stops the heartbeat to the monitoring software, generating an alert at the monitoring centre.
  • SmartCare® Relay runs on Windows Service and the minimum hardware requirements below must be meet to ensure it operates as expected.

Minimum Hardware Requirements

Operating System: Windows Vista or above
Processor: Core 2 Duo or better
Free Hard Drive Space: 500MB
Requires: Microsoft .Net Framework 4.5.1


Interested in how this software can work for your monitoring centre?

For more information on how to utilise SmartCare® Relay to future proof your monitoring centre, please contact Chiptech