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Ensuring Safety with Automated Safety Tests

At Chiptech, we understand that as technology evolves, so does the need for robust safety measures, especially in devices designed to protect and serve vulnerable populations. This is why we have implemented comprehensive automated safety tests for our digital telecare devices, ensuring that any potential hardware, file-based issues, or communication troubles are identified early, before the device is needed in an emergency.

Our automated safety tests are integral to maintaining the reliability of Chiptech’s devices, and their effectiveness relies on the follow up from service providers when reports for an issue are received, or expected reports are missing. Automated tests have been designed to routinely check various functions, ensuring that the devices are operating correctly and are ready to provide assistance when needed. Think of it as a regular health check-up for your device, ensuring it’s in peak condition to protect you at all times.

How our Automated Safety Tests Work

Our automated safety tests are detailed in the specific devices’ technical specification, product manual and outlined along with the appropriate action to be taken in the Recommended Procedures Document for both SEVEN and GO 4G devices. These tests are only useful when accompanied by the proactive follow up that occurs as a result of these reports being generated. Automated tests include regular checks of battery levels, signal strength, and the functionality of critical components. They are conducted at scheduled intervals, and the results are automatically reported to a central monitoring system managed by service providers.

Key Specific Tests

RF Fail to Test Report

This report addresses the functionality of the device’s radio frequency (RF) communication. If there are any issues with RF communication, it could mean the device is unable to send an alert to the base unit in the home. A loss of RF communication can indicate the device no longer functions, is out of range, or is lost, and the inability to send an alert via RF poses a significant risk in emergencies.

Fail to Test Report

Automatic testing of the end-to-end communication from the device to the monitoring centre software is crucial in confirming the overall functioning of the system. This report identifies any failures, which could compromise the device’s ability to operate correctly and deliver timely assistance.

Battery Status Report

The battery status report monitors the battery health (in a base unit) and the level of charge, ensuring the device has sufficient power to operate effectively. A failing or low battery can reduce the operational time of the device when running on battery power, potentially leaving users without essential assistance during critical moments.

The Importance of Following Up on Reports

The automated safety tests generate detailed reports that are crucial for maintaining device reliability. It is essential for these reports to be reviewed and acted upon promptly. Ignoring these reports can lead to undetected issues that may compromise the device’s effectiveness during an emergency.

Addressing Lack of Reports

A lack of automated safety test reports can be just as concerning as receiving error reports. It can indicate potential communication failures or device malfunctions. Regularly reviewing and following up on the presence or absence of these reports helps ensure that any underlying issues are identified and resolved swiftly.

Improving End User Safety

By rigorously following up on the automated safety test reports, we enhance end-user safety in several ways:

  • Early Detection of Issues: Identifying and addressing technical problems before they escalate ensures that the devices remain reliable and functional when needed most.
  • Preventing Communication Failures: Ensuring strong and consistent communication links between the device and monitoring centre is vital.
  • Maintaining Operational Readiness: Regular checks and prompt maintenance helps to keep the devices in optimal condition, ready to assist users at any time.

Recommended Procedures

Our recommended procedures, as outlined in our documentation, emphasise the importance of routine checks and timely follow-up actions. We encourage service providers to:

  • Regularly check the device health by promptly responding to any fault reports, or alerts indicating a potential issue.
  • Review automated safety test reports as soon as they are generated. Proactively follow up on reports that indicate missing communication from RF devices, like wearable personal help buttons, or assistive technology devices, along with missing test reports from digital devices.
  • Follow the recommended immediate and service actions, within the suggested timeframes to reduce risk of ongoing issues not being resolved.

Automated safety tests for Chiptech devices play a critical role in ensuring end user safety. By diligently following up on these reports, addressing any issues, and adhering to our recommended procedures, you can trust that your devices are always ready to provide the necessary assistance in emergencies.

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