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Category Archives: Product Information

December 2018

SmartCare® Cloud has a brand new interface!

 SmartCare® Cloud’s swish new interface is also packed with new features that enable user accessibility and ease, allowing users to update individual GO units with latest files through the ‘Cloud Wizard.’   If you would like login and have a look around, click here.

June 2018

30th firmware release for ERICA and EVE base units!

Chiptech celebrates the 30th firmware release, as firmware 3.30 is now available. Please go to our customer web portal to download this release and apply to your units.

March 2017

Duress Alarm Set Up

We have noticed increasing requests for units to be setup to assist people in remaining safe in their home or work environments by providing silent reporting for duress situations to the monitoring centre. All ERICA and EVE variants are built with the ability to silently alert, and is as easy as re-configuring the base unit […]

March 2017

Reducing disturbance caused by phone calls into Cellular Base Units

If you have a customer who is being disturbed by incoming phone calls into their cellular base unit, there is a way to eliminate this intrusion by changing a configuration setting. You are able to connect remotely or directly to the unit via the Wizard. To manually change this setting, select the ‘Devices’ tab, and […]