Lessons from the Telstra Outage

July 29th, 2026

29 July 2026

Lessons from the Telstra Outage

When Telstra, Australia’s largest telecommunications provider, experienced a nationwide outage in July 2026, the impact extended far beyond mobile phones. Millions of services were affected, regional rail networks were disrupted, payment systems experienced issues, and some emergency calls could not be completed. The event highlighted how dependent modern life has become on reliable communications networks and has sparked important conversations about resilience in industries that support vulnerable people, including personal emergency response services.

For most people, a network outage is frustrating. You might not be able to make a call, send a message, or access the internet for a few hours. But for people who rely on a personal emergency alarm to get help during a fall, medical event, or emergency, a communications outage can be much more serious.

Why Resilience Matters

Personal emergency response services help thousands of people live safely and independently in their own homes and communities.

These services depend on communication networks to connect alarm users with monitoring centres, family members, caregivers, or emergency services. When a network outage occurs, those communication pathways can be affected.

While major outages are uncommon, they do happen. The question is no longer whether another outage will occur, but how prepared we are when it does.
Building resilience means making sure there are backup options available so that if one communication pathway is unavailable, another can be used.

What Can We Learn From the Outage?

One of the biggest lessons from the Telstra outage is that relying on a single network or communication method can create risk.
Just as people back up important computer files, personal emergency response services need layers of protection. The more ways a device can communicate, the more likely it is that help can still be reached when one pathway fails.
This is why the industry is increasingly focused on solutions that improve reliability and provide alternative ways for alarm signals to get through during unexpected disruptions.

Improving Resilience

Chiptech already provides options for increased resilience, reducing the impact of network outages.

Using More Than One Mobile Network

Chiptech’s SEVEN base unit has dual SIM technology, allowing it to connect to multiple mobile networks for enhanced reliability. As a configuration option, the device will automatically switch to an alternative network if the primary network experiences issues. This helps maintain uninterrupted communication and ensures critical connections remain available when they are needed most.

Emergency Services as a Last-resort Option

Chiptech’s personal emergency response systems can also be configured to call the local Emergency Services directly if normal alarm reporting pathways have failed.
This provides an additional safety net, particularly during major communications disruptions.

If you would like to know more about these solutions, get in touch with our team to find out more.

Looking to the future

Chiptech are committed to continuing to develop new technologies that may further improve reliability and resilience across both Australia and New Zealand, focused on:

Multi-network Connectivity
Chiptech devices across the UK and Europe already use multi-network roaming to select the best available network and we are actively pursuing the enablement of this technology for the Australian market to reduce the impact of outages that affect a single provider.

Flexible Connectivity Through eSIM
Future technologies such as eSIM may allow devices to manage connectivity more intelligently, making it easier to switch between available communication options when needed.

Better Visibility During Outages
New monitoring tools are being developed to help organisations identify and respond to network issues more quickly. Faster awareness can help providers communicate with customers and take action sooner when disruptions occur.

Satellite Communications
Emerging satellite technologies may eventually provide an additional communication pathway when traditional mobile networks are unavailable. While the technology is still evolving, it could play an important role in supporting people in remote locations and during widespread outages.

A Shared Responsibility
Chiptech recognises that change also requires collaboration between telecommunications providers, government agencies, industry organisations, monitoring centres, service providers, and technology manufacturers.
Following the Telstra outage, the Australian industry association Personal Emergency Response Services Limited (PERSL) will actively advocate the Australian government for greater focus on network resilience, improved communication during major outages, and stronger protections for services that support vulnerable Australians, and Chiptech are an active participant in these conversations.

Preparing for the Next Outage

The recent Telstra outage was a reminder that no network, whether in Australia or New Zealand, is immune from disruption. While outages cannot always be prevented, we can learn from them and take steps to be better prepared.
By investing in stronger communication pathways, exploring new technologies, and continuing to work together as an industry, we can help ensure that people who rely on personal emergency response services remain supported, even when unexpected events occur.

Because resilience is not about preventing every problem, it’s about making sure there is still a way to get help when it matters most.

OTX26 Brisbane: Advancing Independent Living Through Connected Care

July 1st, 2026

OTX26 Brisbane: Advancing Independent Living Through Connected Care

22–23 June 2026 | Brisbane Convention & Exhibition Centre

The Chiptech team recently attended OTX26 in Brisbane, spending two busy and rewarding days connecting with occupational therapists from across Australia and showcasing how technology can support safer, more independent living.

Representing Chiptech at the event were Abby Moore, Shilvana Shaikh, Eddie Johnson, and Josh Simmons, who had the opportunity to engage with a highly-knowledgeable audience passionate about improving outcomes for people living at home.

Strong Interest in Connected Care Solutions

While many attendees were already familiar with elements of the Chiptech range, there was significant interest in how our broader connected ecosystem continues to evolve to support a wider range of care needs beyond traditional personal emergency response systems (PERS).

Two solutions in particular sparked meaningful conversations:

Monitored Pill Dispenser

Medication management remains one of the most common challenges affecting independence, fall prevention, health outcomes, and quality of life.

Chiptech’s Monitored Pill Dispenser is designed to promote independence and wellbeing by helping ensure the correct medication is taken at the right time. The device is pre-loaded with medication and only releases the prescribed dose at scheduled intervals, making other medication compartments inaccessible until required.

Featuring 28 medication compartments, the solution can help reduce the need for supervision visits while supporting safer medication adherence. Importantly, alerts can be raised when medication is not taken within the allocated timeframe, providing additional avenues for support by either care providers, family members, or a dedicated monitoring service.

By improving medication adherence, the Monitored Pill Dispenser has the potential to contribute to better health outcomes, increased independence, reduction in falls, fewer avoidable healthcare interventions, and improved quality of life.

Adi – Assistive Device Interface

Attendees were also eager to learn more about the Adi range, Chiptech’s Assistive Device Interface, which enables comprehensive care packages designed to improve safety and provide greater peace of mind.

Compatible with the Chiptech SEVEN Base Unit, Adi extends monitoring capabilities across a wide range of environments, including private homes, supported living settings, care facilities, and sheltered housing.

Through a growing range of sensors and detection technologies, Adi helps address many of the everyday risks that can impact someone living independently. Available solutions include:

Adi Epilepsy Bed Sensor
Provides local or remote alerts when night-time seizure activity is detected, helping ensure timely support and peace of mind.
Adi Bed Sensor
Supports safe night-time routines by alerting caregivers when someone gets out of bed and does not return, which may indicate a fall or the need for assistance.
Adi Chair Sensor
Alerts caregivers when a person leaves their chair unexpectedly, helping identify potential falls or wandering.
Adi Daily Check
Automatically raises an alert if no morning activity is detected, providing reassurance that a person is up and about as expected.
Adi Door Sensor
Alerts caregivers when a door is opened, helping monitor night-time wandering or notify when someone enters the property.
Adi Gate Sensor
Provides a local alert when a resident leaves the property, making it ideal for care homes and supported living environments.
Adi Window Sensor
Alerts when a window is opened, helping monitor potential wandering risks while also identifying windows left open that may pose a security concern.
Adi Flood Detector
Provides an early warning of water leaks or taps left running, helping prevent slips, property damage, and the need for extensive cleanup.
Adi Temperature Extreme Sensor
Alerts caregivers when room temperatures become too high, too low, or change rapidly, helping protect vulnerable individuals from environmental risks.
Adi Mini Wall Button
A monitored wall-mounted button that allows users to quickly request assistance when needed.
Adi Switch
Sends a help alert when a connected switch is activated, supporting third-party switches such as Pillow, Jelly Bean, and Leaf switches for people with mobility challenges.

Together, these technologies provide timely alerts to support proactive intervention while empowering individuals to maintain their independence for longer.

Bringing the Ecosystem to Life

A key highlight of OTX26 was demonstrating the SmartCare Response App, designed for connecting family, friends and caregivers, and configured for professional monitoring backup.

Seeing connected devices, monitoring services, and response workflows operating as part of a single ecosystem helped occupational therapists visualise how technology can support both clients and care providers. The demonstration reinforced the value of connected care pathways and generated strong interest throughout the event.

We would like to extend our thanks to APERS for enabling this demonstration, as well as to both APERS and Blue Assist for their support on the stand throughout the event.

Why Monitoring Matters

One topic that repeatedly surfaced during conversations was the growing number of personal alarm options available to consumers.

Occupational therapists play an important role in helping people remain safe and independent at home. Their recommendations often influence purchasing decisions and care planning discussions between individual, families, and support networks.

As the market becomes increasingly crowded, the distinction between professionally monitored and non-monitored solutions can sometimes be overlooked. However, this difference can have a significant impact when an emergency occurs.

While non-monitored alarms rely on designated contacts being available to respond, monitored solutions provide access to trained monitoring professionals who can assess situations, coordinate assistance, and initiate appropriate response pathways when help is needed. For many individuals living alone or with complex care needs, this additional layer of support can provide valuable reassurance and help reduce risk.

For occupational therapists seeking solutions that support both independence and safety, professionally monitored technology continues to play an important role in delivering confidence for users, families, and care providers alike.

Industry Insights and Emerging Trends

Beyond the conversations at the Chiptech stand, OTX26 highlighted the significant innovation occurring across the assistive technology and healthcare sectors.

One of the strongest themes emerging from the event was the industry’s response to the growing challenge of falls management. There is a clear shift toward more proactive, preventative approaches that focus on early intervention, community-based assessment, and helping people remain safely in their own homes for longer.

These trends closely align with Chiptech’s ongoing investment in connected care technologies that support prevention, independence, and better outcomes for users and service providers.

Thank You

We would like to thank everyone who visited the Chiptech stand during OTX26. The level of engagement, curiosity, and enthusiasm for new approaches to care made the event an incredibly valuable experience for our team.

If you would like to learn more about how the Connected Chiptech Ecosystem can support your clients, service, or organisation, we would love to hear from you.

Contact the Chiptech team today to arrange a demonstration, request product information, or explore partnership opportunities.

Email: info@chiptech.co.nz
Website: chiptech.co.nz

Together, we can help more people live safely, independently, and confidently in the place they call home.

Supporting Safer Nights with an Adi Epilepsy Bed Sensor

March 26th, 2026

Supporting Safer Nights with an Adi Epilepsy Bed Sensor

Living with epilepsy at any age or supporting someone who does, often means living with uncertainty. Seizures can occur without warning, and night–time events can be especially concerning when a person is alone or asleep. The Adi Epilepsy Bed Sensor has been designed to bring reassurance into these moments, offering a discreet, reliable way to detect tonic-clonic seizure activity and raise an automated alert for rapid support.

Whether you’re a telecare provider, a care organisation, or someone looking for greater peace of mind at home, this smart, connected solution supports safer, more independent living.

What is the Adi Epilepsy Bed Sensor?

The system combines two trusted technologies:

An Alert-iT Compnaion Mini bed monitor, placed discreetly under the mattress to detect seizure–related movements.
Chiptech’s Adi technology integrated in an Alert-iT Connect-iT control unit, to communicate wirelessly with a SEVEN base unit to raise an alert.

If the sensor identifies the characteristic movement pattern of a tonic-clonic seizure, it automatically triggers an alert. SEVEN then sends a report toeither the SmartCare Response app for family or carer responders, or to a professional monitoring service. The responders or operator can communicate through SEVEN, to check on the person’s wellbeing, and arrange help if needed.

This fast, automated process means assistance can be mobilised even if the person is unconscious, confused after a seizure, or unable to reach a manual alarm.

The Adi Epilepsy Bed Sensor is well suited for:

People of any age who live alone and want an added layer of safety.
Parents and caregivers who want the reassurance of automated assistance.
Supported living environments with carers onsite.
Residential care settings where efficient nighttime monitoring is essential.

Reassurance Through Reliable Technology

Discreet, comfortable monitoring – the bed monitor is thin and lightweight, designed to sit under the mattress without interfering with comfort or sleep. There are no disruptive lights, sounds, or cables around the bed.

Always ready when needed – behind the scenes, the monitor and control unit run frequent self-checks and automated radio frequency (RF) tests to ensure there is constant, consistent communication with SEVEN. If anything interrupts that communication, such as a low battery, lost connection, or other issue, a report is automatically sent so the system can be checked and restored quickly.

Proactive battery and status reporting – when the monitor battery falls to around 20%, an alert is sent to the SmartCare Response app or to a monitoring service. This means providers or carers can act before performance is affected, making sure there is continuity of monitoring.

Easy installation and flexible placement – the battery-powered bed monitor connects wirelessly, and the control unit runs on mains power with a backup battery. There’s no need for specialised wiring, and installation is quick and intuitive.

Multiple device support – SEVEN can learn up to 16 devices, which is ideal for people with complex needs, residential care settings, or larger homes where additional sensors or pendants are needed to support a person’s safety.

Supports night‑time care efficiency – for supported living environments, the sensor reduces the need for routine nighttime checks. Carers can respond only when a seizure occurs, allowing residents to sleep uninterrupted while maintaining high safety standards.

Benefits for Individuals and Families

Knowing that a monitoring service will be alerted automatically provides reassurance to both users and their families, particularly for people who live alone or are newly adjusting to managing epilepsy.

Because monitoring happens quietly in the background, users don’t have to change how they sleep or move around their home. The system adapts to them, not the other way around.

In the event of a seizure, operators can communicate through SEVEN to check the person’s condition and coordinate an appropriate response, which could be contacting family, carers, neighbours, or emergency services if needed.

Supporting Safety, Comfort, and Confidence

Epilepsy shouldn’t take away a person’s independence or peace of mind. With automated detection, reliable communication, and a direct link to a monitoring centre, the Adi Epilepsy Bed Sensor helps ensure that help is always within reach, even when someone is asleep or alone.

If you’re a telecare provider, installer, or care organisation looking to enhance your epilepsy support offering, this sensor provides a powerful, connected solution that’s simple to deploy and trusted by industry leaders.

If you’re an individual or family exploring options for safer night–time living, it can be a reassuring addition that quietly looks out for your wellbeing.

Find Out More about the Adi Epilepsy Bed Sensor

Adi Epilepsy Bed Sensor fits easily under a mattress and raises an automatic alarm to a response centre when it detects the symptoms of a seizure, reducing the potential for harm.

Image by Aleeza via Adobe Stock

What Matters Most When Choosing a Trusted Personal Alarm Solution

March 4th, 2026

What Matters Most When Choosing a Trusted Personal Alarm Solution

Choosing a personal alarm is about far more than selecting a device.

For many people, this decision comes at a stressful or uncertain time, such as after a fall, a stay in the hospital, the start of living alone, or the loss of a spouse or partner.

In these moments, people are not simply choosing technology. They are choosing who they trust to help keep someone safe.

At Chiptech, we design technology used by trusted service providers across New Zealand, Australia, the UK and beyond. We believe the best outcomes come from choosing the right solution and the right provider, working together.

A personal alarm is only as good as the service behind it

When comparing options, it’s easy to focus on price first. But with personal alarms and monitoring services, the real question is:

What happens when the button is pressed?

That’s where the service provider makes all the difference. A quality provider does more than supply a device, they help assess needs, set things up correctly, explain how everything works, support the end user and their network, and respond quickly and appropriately when help is needed.

Common reasons people start looking for a personal alarm

Every situation is unique, but there are familiar moments that prompt people to consider a personal alarm or monitoring service.

Often the conversation begins after a change in health, confidence, or daily routine. In other cases, it’s a proactive step toward staying independent for longer.

Common reasons include:

a recent fall or near miss
recovering after illness, surgery, or a hospital stay
concerns about living alone
changes in mobility, balance, or confidence
memory concerns or difficulty managing everyday tasks safely
family members living further away and wanting added peace of mind
wanting support while still maintaining independence at home
the loss of a spouse or partner, which can change daily routines and increase concerns about safety and being alone.

For many people, these moments are not about taking independence away. They are about putting the right support in place so someone can continue living with confidence, dignity, and greater peace of mind.

Making the decision to get a personal alarm or monitoring service

In many cases, choosing a personal alarm is not a decision made by one person alone.

It’s often a shared decision involving the person who will use the device, along with family members, carers, and sometimes a health professional or support worker. The end user should always be at the centre of the decision, but others often help identify the need, compare options, and support setup.

For example:

The end user may decide they want more confidence at home or while out and about
Family members or carers may start the conversation after a fall, near miss, or growing concern about safety
A GP, nurse, or community support worker may suggest a personal alarm as part of a broader plan to support independent living
A service provider may help assess needs and recommend the most suitable type of solution, such as monitored support, mobile GPS, or fall detection.

This is one reason it is so important to choose not only the right device, but also the right provider. A good provider supports the whole decision-making process with clear advice, respectful communication, and ongoing help for both the end user and their support network.

What this can mean for the end user

For the end user, the right provider and solution can mean:

faster access to help in an emergency
more confidence at home and out in the community
less anxiety about falls
greater independence for longer
support that feels respectful rather than intrusive.

For families, carers, and support networks, it can also mean peace of mind, because they know there is a service and response pathway in place, not just a device.

Why the provider matters just as much as the product

A good device can still deliver a poor experience if the service around it is inadequate.

For example, people can run into problems when a provider offers:

unclear contracts or hidden fees
poor onboarding and no practical training
slow support when something is not working
limited follow up after installation
poor communication about coverage, charging, or limitations
a one size fits all recommendation based on price rather than need.

When support is poor, confidence drops quickly. In an industry built on trust, good support matters.

What a good personal alarm provider looks like in the real world

Here are the signs of a provider that is focused on safety, dignity, and long-term trust.

1) They start with the person, not the product

A strong provider asks questions first.

They want to understand things like:

Does the person who will use the alarm live alone
Have they had a recent fall or near miss
Do they go out often and need GPS support
Are they comfortable charging a mobile device
Do they need a simple button, or would fall detection help
Who should be contacted first in an emergency.

This matters because the best solution for one person may be the wrong one for another.

The right provider will match the solution to the person’s needs, routines, and confidence level, not just recommend the lowest cost option.

2) They explain things clearly and patiently

Many people consider a personal alarm during an emotional or uncertain time. A good provider understands this and communicates in plain language.

That includes being clear about:

what the alarm can do
what it cannot do
how charging works
network coverage
requirements
response process and
escalation steps
costs and contract terms.

3) They provide proper setup and training

A good provider makes sure the end user, and often their family or carers too, knows how to use it confidently. This can include an automated installation process, a test call, a charging routine, wearing guidance, and what to expect from a monitoring response.

This matters because a poor first technology experience can reduce confidence and make someone less willing to use similar technology again in the future. Good onboarding is not just technical setup, it’s also about helping the end user feel comfortable, capable, and confident using the solution in everyday life.

4) They are transparent about pricing and service

People deserve to know exactly what they are signing up for.

Good providers are upfront about:

upfront costs
ongoing fees
monitoring charges, if applicable
replacement and maintenance expectations
contract length and cancellation terms
optional add-ons versus essential features.

Transparency builds trust, especially when people are making a decision quickly.

5) They can point to recognised standards, industry membership, and resilient service delivery

When comparing providers, it is worth looking beyond the device itself and asking what standards and systems sit behind the service.

A trustworthy provider should be able to explain how they support reliability and resilience across both:

the product, and the device quality, performance, testing, and suitability for the intended use case.
the service, and their monitoring processes, training, escalation pathways, continuity planning, and support responsiveness.

This matters because a personal alarm solution is not just hardware, t is a connected service that people rely on in real world situations.

Depending on the market, membership to recognised industry associations can also be a helpful signal that a provider is engaged in sector best practice and accountability. For example:

TSANZ in New Zealand
PERSL in Australia
TSA and TEC Quality in the United Kingdom

Membership doesn’t replace your own research, but it’s a helpful indicator of accountability.

What PERSL says about trusted providers

PERSL has published a useful article on what to look for in a trusted personal alarm provider, including the importance of reliability, transparency, ethical conduct, and quality service delivery.

These values closely align with the principles we champion and the expectations we set for ourselves and our partners. As members of PERSL, we support efforts that strengthen safety, accountability, and consumer confidence across the industry.

Why reviews and trust ratings matter before signing up

Reviews are not just about star ratings. They can reveal patterns.

When reading reviews or trust ratings, look for comments about:

responsiveness when something goes wrong
kindness and patience of support staff
setup quality and training
billing clarity
reliability over time
how issues are handled after sign up.

This is especially important in an industry where reliability and ease of use are critical. A low price can look attractive at first, but if setup is poor, support is slow, or the service is unclear, people can quickly lose confidence in the solution.

That doesn’t mean all options are the same. It means people should ask questions, compare carefully, and choose a provider with a strong reputation for service, not just a low upfront price.

Caring providers make all the difference

At Chiptech, we create smart, reliable technology that supports confident, independent living and gives families and carers peace of mind. But we do not do it alone.

We partner with exceptional service providers, our business customers, who integrate our devices and software into their own technology-enabled care and personal emergency response systems, then deliver personalised support to the people who rely on them every day.

If you are choosing a solution for yourself or a loved one, we encourage you to look beyond price alone.

Ask who will support the end user.
Ask what happens when help is needed.
Ask how the provider builds trust over time.

Because in this category, the right provider can make all the difference.

Looking for a trusted provider who uses Chiptech solutions?

Find a Provider

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Protecting Standards in the Telecare (TEC) Industry

January 27th, 2026

Protecting Standards in the Technology Enabled Care Industry

As the technology enabled care (TEC) industry grows, it plays an increasingly important role in helping people live safely and independently. But with rising demand comes greater responsibility to ensure that devices and services are safe, trustworthy, and fit for purpose. This is where industry standards, and the bodies that uphold them, becomes essential.

Why Standards Matter

Telecare isn’t just another tech sector. It sits at the intersection of health, safety, and technology, relied on by people in moments of real vulnerability, like falls, medical emergencies, or periods of confusion or distress. Because the stakes are so high in these moments, industry standards play a crucial role in ensuring every device performs reliably when it’s needed most.

In Australasia, the key quality and performance benchmarks for monitored personal alarms are the Australian Standard (AS 4607) and the Telecare Services Association of New Zealand’s standard known as the Specification for Telecommunications Based Personal Emergency Response Systems. Both standards outline the minimum technical and performance requirements a monitored device must meet and sets the baseline for what ‘safe’ and ‘high quality’ should look like. For manufacturers, it serves as a commitment to producing reliable, dependable products that build user confidence and trust.

When someone presses their pendant or a fall sensor triggers, the device must work. There’s no second chance.

Standards also protect user privacy and data. Telecare devices collect sensitive information about movement, routines, and health so standards help ensure this data is encrypted, stored responsibly, and transmitted securely.

Be Wary of “Shonky” Products

The market has seen an influx of cheap, unregulated devices, often sold online with minimal consumer protection. These products may look appealing, but the risks are significant.

In our September 2025 blog, we highlighted findings from Australia’s consumer advocate CHOICE who, after testing 40 non‑monitored alarms, couldn’t recommend a single one. Critical functions didn’t work properly, battery life was often too short, and many lacked transparency about how user data is collected and stored.

In telecare, a device that works most of the time is simply not good enough. These products can give people false reassurance, and in the worst cases, put lives in danger.

Stronger regulation and clearer standards are vital, and an industry body helps ensure providers meet them.

Why an Industry Body Is Important

Alongside national standards, an industry body helps lift the entire sector by acting as the custodian of quality and consistency. By promoting transparency, safety, and performance, it encourages genuine innovation, rather than cutting corners or relying on marketing claims.

With Personal Emergency Response Services Limited (PERSL) in Australia and the Telecare Services Association of New Zealand (TSANZ) in New Zealand, these industry bodies are committed to ensuring best practice standards with industry guidelines, Codes of Practice, and member accreditation.

When organisations join an industry body, they agree to be held to account. If something goes wrong, like unsafe or poor-quality products, misleading claims, corner‑cutting, the body can investigate, request changes, or suspend members who don’t comply. This accountability keeps the industry safe, ethical, and trustworthy.

Final Thoughts

As telecare continues to evolve, the sector must recognise that standards alone aren’t enough. Active, unified industry bodies are essential to uphold those standards, maintain accountability, and ensure innovation never compromises user safety.

Strong, active industry bodies are essential to uphold those standards, keep providers accountable, and ensure that innovation never comes at the cost of user safety.

If we want a future where telecare is trusted, reliable, and genuinely life‑enhancing, we must support and participate in the organisations that defend these principles. Whether you’re a manufacturer, service provider, policymaker, or care professional, now is the moment to step up, engage, and champion the industry bodies.

Because behind every standard is a person who needs it. And behind every safe telecare system should be an industry willing to work together to get it right.

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Summer Safety for Seniors: How to Protect Loved Ones from Heat Risks

December 16th, 2025

Summer Safety for Seniors: How to Protect Loved Ones from Heat Risks

Summer across Australia and New Zealand is a season we all look forward to, long days, warm weather, and time with family. But for older adults, especially those living alone
or in retirement villages, summer can bring hidden dangers.
High temperatures combined with reduced contact during holiday periods can pose serious health risks.

Why heat is a hidden danger

Every year, families head away for extended holidays, and regular check-ins with their older parents or family members can become less frequent. Unfortunately, heat-related illnesses can develop quickly, especially for those with mobility issues or cognitive difficulties.
These conditions often lead to increased hospital admissions, ED visits, and ambulance call outs.

Did you know

Excessive heat is the leading cause of weather-related hospitalisations in Australia. Australian Institute of Health and Welfare (AIHW)
People aged 65 and older are most at risk.
In New Zealand, older adults are a key vulnerable group for heat-related illness and death. (NZ Medical Journal, 2025)

Personal Alarm Systems: A Lifeline in Emergencies

Personal alarm pendants are often associated with fall risks, but they’re just as critical during summer. If your loved one feels unwell or becomes disoriented due to heat, they can press the pendant to summon help immediately. For those living alone, this simple action can make all the difference.

With the addition of an Adi Temperature Extreme Sensor, the system becomes even more powerful. This sensor:

Sends alerts when temperatures become too high or too low
Detects rapid rises in temperature

This technology provides peace of mind for families who can’t be in constant contact, supports cognitive safety for those who may not recognise heat danger, and helps retirement villages respond proactively before heat stress becomes an emergency.

By pairing personal alarm pendants with heat sensors, families and retirement communities can create a safer environment for loved ones. These devices help monitor temperature extremes and provide quick alerts if something isn’t right, giving everyone confidence and peace of mind during the hottest days.

Want to learn more about keeping your loved ones safe this summer?

Get in touch with your monitoring centre today or contact us and find out how easy it is to add heat protection to your safety plan.

Adi Assistive Technology products

Aged Care Reform: Why Technology Must Be at the Heart of Change

December 2nd, 2025

Aged care at a turning point: why technology-enabled care must sit at the heart of New Zealand’s reform

by: Abby Moore, CEO, Chiptech

Coming out of Health Infomatics New Zealand Digtal Health Week 2025 (HiNZ), one theme has stayed with me – that our aged care system is changing whether we are ready or not.

On one side, we have an ambitious 10-year Health Digital Investment Plan and a new Centre for Digital Modernisation of Health, signalling serious intent to fix fragmented, outdated digital infrastructure. On the other, Government has announced a full overhaul of aged care funding, backed by substantial analytical work on current service models and their shortcomings. Together, these moves are reshaping what it will mean to grow older in Aotearoa, particularly for those who want to remain in their own homes and communities for as long as possible.

For organisations like Chiptech, and for the New Zealand providers we work alongside, the question is no longer if change is coming, but how we’ll use it to deliver better outcomes for older people, whānau, and staff.

Shilvana Shaikh and Abby Moore at Digital Health Week 2025

A system that wasn't built around real lives

Listening to speakers and reflecting on the recent reviews of aged care services and funding, the same issues keep surfacing:

Services are still funded and delivered in silos – primary care, home support, community services, aged residential care, and hospitals each operating to their own rules and data sets.
Funding models have not kept pace with what older people actually want and need, which is to maintain independence, stay connected to their communities, and have care wrapped around them when they need it, not just when they meet a particular eligibility threshold.
Workforce shortages are hitting every part of the system, particularly in regional and rural areas – and they are not going away.
Māori, Pacific, and other communities face clear inequities in access to appropriate, timely support.
Aged care is still too often treated as something separate from the rest of the health system, instead of a critical part of how we prevent hospital admissions, support safe discharge, and enable dignified end-of-life care.

The Sapere reviews for Te Whatu Ora are very clear that increasing funding alone won’t fix this. The system itself needs to be redesigned around pathways that support people to live at their desired level of independence, with flexible combinations of support that evolve over time – in the home, in the community, and in residential settings when required.

That is exactly where technology-enabled care (TEC) and personal emergency response systems come in.

Reframing technology-enabled care

Too often, technology-enabled care is still seen as ‘a pendant’, ‘a base unit’, or ‘a handy extra’ that can be bolted on to existing services.
At Chiptech, we see it very differently.
Our experience with New Zealand and international providers has shown that when TEC is deployed as infrastructure, not as a stand-alone product, it does three important jobs:

1. Extends safe independence
Linked devices, sensors, and medication support devices help older people live safely at home, with the confidence that help is available at the touch of a button, after a fall, or when a pattern of behaviour changes. This is true whether someone is in social housing, living rurally, or in a retirement village.

2. Guides where precious workforce effort goes
Activity and alert data can show who is stable, who might need a check-in, and who is at high risk if nothing changes. That allows providers to target in-person visits and clinical input more intelligently, instead of relying solely on time-based rosters or waiting for a crisis.

3. Creates the data we need to fund what works
Time-stamped, objective TEC data on falls, call patterns, medication adherence, and more, provides the evidence needed to design and justify new funding models that reward prevention, early intervention and safe ageing in place.

In other words, TEC is not just about responding when someone presses a button. It is a lens for seeing risk sooner, a multiplier for stretched workforce, and a source of proof that new models of care are delivering what they promised.

Pivotell Pill Dispenser

Aligning with the new direction of travel

The Government’s move to establish a Ministerial Advisory Group on aged care, review funding models, and explicitly focus on ‘the right type of care in the right place’ is encouraging. The associated work on the future of ageing well, service models, and funding gives us a shared evidence base to work from.
At the same time, the 10-year digital plan, with its focus on a single electronic medical record, modern infrastructure, remote monitoring, and better data flows provides the backbone that integrated aged care has been missing.
Where these two streams meet, there is a clear opening for TEC to be treated as part of core health and social infrastructure, rather than a discretionary add-on.

Examples include:

Falls and frailty
Falls remain a leading reason for emergency department presentations, loss of confidence and early transition into higher-level care. TEC solutions that combine pendants, automatic fall detection, activity monitoring, and lighting can support proactive falls prevention programmes, timely response when incidents occur, and structured follow-up. This is directly aligned with the health system’s objectives to reduce avoidable hospitalisations and support safer discharge.

Medication support
There is a wealth of evidence that missed or incorrect medication contributes to confusion, instability, and health deterioration. Smart dispensers, reminders, and monitoring can significantly reduce this risk, particularly for people with complex regimens or early cognitive change.

Post-discharge and step-down care
TEC can support short-term, intensive packages following a hospital stay, enabling people to return home sooner, with a virtual “safety net” for both the person and the clinical team overseeing their recovery.

Supporting unpaid carers and whānau
For many families, technology can provide reassurance that their loved one is OK without constant in-person checking, which is particularly important where whānau live at a distance or juggle work and caring responsibilities.

These are not theoretical benefits. They are stories we see every day in the lives of people connected to Chiptech systems.

What this means for providers in Aotearoa

For New Zealand service providers, from home and community support through to aged residential care, the reform agenda creates both pressure and opportunity.

Pressure, because expectations are rising around outcomes, equity, digital maturity, and workforce productivity. Data will increasingly be used to compare models of care and determine what is funded.
Opportunity, because providers who can demonstrate that they are using technology to keep people safely at home, reduce avoidable hospital use, and support staff to work at the top of their scope will be well-placed to influence and benefit from new funding models.

We see four practical areas where providers can start now:

1. Reframing TEC in your own strategy
Treat TEC and personal emergency response systems as part of your core service model, not just an add-on. Ask:

Where can TEC help us safely reduce low-value face-to-face visits?
How can it support our falls, frailty, and medication strategies?
How will we measure impact over time?

2. Building your evidence base
Use the data already available from TEC deployments to understand patterns of demand, risk, and response. Even simple analysis of who calls, when, why, and what happens next can provide powerful insights for service redesign and future funding discussions.

3. Preparing for interoperability
As the digital investment plan rolls out, the ability to integrate TEC data with wider clinical systems will matter more. Providers can start planning for that now, by clarifying what information they need from TEC platforms, and what information they may need to feed back.

4. Contributing to the policy conversation
Sector bodies and individual providers will have opportunities to contribute to the aged care review process. Including TEC and personal emergency response systems in your submissions, along with concrete examples and data, will help ensure these tools are recognised and supported in future funding models.

Chiptech's role: partnering for better outcomes

Chiptech has always been focused on enabling people to live safely and independently, as well as supporting the organisations who walk alongside them. In this new environment, that means:

Continuing to evolve our products and platforms so they are ready for a more integrated, data-driven health and care system
Working with providers to design packages of care that combine devices, monitoring, and human support in ways that make sense for local communities
Using our experience and data, from here and overseas, to contribute constructively to the national conversation on aged care reform.

Reform on this scale can feel daunting. But it is also a rare chance to reshape aged care around what matters most: dignity, independence, safety, and connection.
Technology-enabled care is not the whole answer. But without it, it will be very hard to deliver the right care, in the right place, at the right time, for the people who have spent a lifetime contributing to Aotearoa.

Chiptech is ready to play our part, partnering with providers, policymakers, and communities to make sure we don’t waste this moment.

– End

#ChipFest25

October 22nd, 2025

#ChipFest25

We had the privilege of hosting some of our key Australian and New Zealand customers at our very first #ChipFest event in October. It was a fantastic opportunity to collaborate, share insights, and explore the future of technology-enabled care (TEC).

A look behind the scenes

Guests were taken on a tour through our production facilities, including our two surface Mount technology (SMT) lines to see individual components being placed on a printed circuit board (PCBS). In photos you will see us all wearing ESD (Electrostatic Discharge) jackets, one preventative measure we employ that is designed to prevent static electricity buildup discharging onto sensitive electronics reducing the chance of electrostatic damage. Guests also had the oppoertunity to see first-hand how the products thet purchase from Chiptech are assembled and quality tested at multiple stages throughout the manufacturing process.

The tour included time talking with our software and engineering team about current and future projects. Visiting operations, and servicing, to gain insight into how every department, from design and engineering to production, works together to deliver Technology Enabled Care (TEC) solutions that make a difference.

Teeing Up Teamwork

Of course, it wasn’t all business! Our #ChipFest25 golf day brought out some impressive (and entertaining!) golf skills, providing the perfect chance to relax at Clearwater Golf Club, have fun, and connect on a more personal level.
We played under Ambrose rules, where everyone plays from their team’s best shot. It was a fun and engaging way to experience golf, blending strategy, collaboration, and friendly competition.
The Ambrose format echoes how we work with our customers, partnering closely, planning strategically, and always driving forward from the strongest position.

It was a great way to reflect our commitment to collaboration and shared goals.

Shared Words, Shared Wins

We also spent a day sharing insightful presentations from our internal teams and our key suppliers Arrow Electronics and Active Components.

We unveiled new prototypes, software updates, and emerging technologies that are shaping the next generation of TEC. Guests had the chance to explore these innovations and give us feedback on designs and direction.

Jeremy, one of our R&D engineers, presented the how we improved our falls algorithm which we showcased in our August newsletter , presenting the thinking behind our technology and how our research is supporting safer communities.

Interactive customer surveys and open table sessions sparked great discussion and provided us with invaluable feedback that will help shape our roadmap and guide future product improvements. 

It was a great celebration of what we can achieve together. Whether it’s building safer communities, developing smarter solutions, or simply sharing a laugh on the golf course, we’re stronger when we work side by side.

A huge thank you to everyone who made the trip and joined us for #ChipFest25. We hope you took away some meaningful insights into the people and passion behind Chiptech.

End.

Not All Personal Alarms Are Created Equal

September 29th, 2025

Not All Personal Are Alarms Created Equal

Personal alarm devices have become a critical safety tool for older adults and people living with disabilities. These devices provide peace of mind for individuals and their loved ones, offering the reassurance that help is just a button press away. But not all personal alarms offer the same level of reliability, and that’s a serious concern.

In recent years, the market has seen a rise in ‘direct to the consumer’ personal alarm product sales. While these devices are often advertised as affordable and easy to use, the reality is that many of them fall short. They may look the part, but they are not always built with the same standards or backed by the same service levels as professionally monitored systems.

‘Shonky’ products called out

In 2023, Australia’s leading consumer advocate, CHOICE, published its well-known Shonky Awards highlighting just how unreliable many non-monitored personal alarms really are. After testing 40 over-the-counter devices (so not those connected to a monitoring service) sold in retail stores and online and, they were unable to recommend a single one. According to CHOICE, these devices consistently failed in the areas that matter most: reliability and ease of use. Critical functions didn’t work properly, many devices were difficult to set up, and battery life was often too short, all of which pose a major concern for older adults, especially those with cognitive impairments. They may appear to be a cheaper and simpler option but when tested under pressure, these devices fail to deliver.

What’s more, many of these products lacked transparency about how user data is collected and stored. To put it bluntly, the very devices meant to keep people safe may be putting them at risk, not only in emergencies but also in terms of data security.

That’s why there is a growing call within the industry for stronger regulation and clearer standards around personal alarm devices. Customers and their families deserve to know that the system they’re relying on will actually work. Personal alarms should be held to a higher benchmark, in the same way we expect smoke alarms, seat belts, and medications to meet strict safety requirements.

Regulation and standards are key

Governing associations are now playing a key role in setting and maintaining best practices across the industry. Personal Emergency Response Services Limited (PERSL) in Australia and the Telecare Services Association of New Zealand are both dedicated to ensuring that personal alarms, both monitored and unmonitored, are safe, effective, and supported by certified providers. These groups continue to advocate for stronger safeguards and increased funding to help more people access quality, standards-based personal emergency response services.

As the aged care sector evolves, and as more people prefer to stay in their own homes for longer, it becomes increasingly important to invest in technology that genuinely supports safety and independence. The risk of relying on unregulated, non-monitored products is simply too high.

Standards-based industry leader

At Chiptech, all our products, from mobile personal response devices to assistive technology, meet international safety standards and comply with PERSL and TSANZ’s best practice. With 25 years’ experience as an industry leader, quality is one of our core values ensuring that we provide premium products that are trusted and reliable when it’s needed most.

The bottom line is clear, not all personal alarms are created equal. Monitored solutions, supported by regulation, industry best practice, and professional care, remain the gold standard. It’s time for providers, government, and consumers to recognise the difference, and to advocate for systems that truly keep people safe.

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