Blog Archives

Preventing Falls in the Community: The Role of Medication Management and Assistive Technology

July 30th, 2025

Preventing Falls in the Community: The Role of Medication Management and Assistive Technology

SEVEN and Adi Pill Dispenser in the home which can be used for medication management to help prevent falls for seniors

Falls continue to be the leading cause of injury and hospitalisation among older adults across New Zealand and Australia, often resulting in significant physical, psychological, and economic consequences. Yet some of these falls and the ongoing impacts they create, are preventable through better systems, safer medication practices, and timely intervention. 

We’ve looked at the latest research and national data from across Australia and New Zealand to explore how medication safety and assistive technologies can play a vital role in preventing falls in the community.

A Growing Problem: The Impact of Falls

As people age, the risk of serious injury from a fall increases and so does the impact on the health system. Across Australia and New Zealand, the statistics are staggering. 

Last year, there were over 240,000 fall-related hospitalisations in Australia, with 62% of these being aged over 65. Falls account for nearly 40% of all injury hospitalisations across the entire country.

Adding to this, the average hospital stay in Australia for a fall injury was 4.8 days, significantly longer than for transport-related injuries at 3.4 days.

In New Zealand, the Quality and Safety Commission say falls account for 74% of all trauma admissions in older people and of these, 4% of the admissions result in the person dying.

The cost of falls to the health system is significant. The most recent data available from 2022, the cost of fall-related hospitalisations is estimated to be $4.7 billion in Australia, and $1.8 billion in New Zealand.

The data is clear, investing in proactive, community-based solutions isn’t just important, it’s essential for reducing health system costs, preventing falls and promoting healthier, more independent ageing.

Why Do Falls Happen?

There’s usually no single reason why someone falls, it’s often a mix of factors working together. Some of the most common include: 

  • Physical: Things like muscle weakness, poor balance, sore feet, or vision problems. 
  • Medical: Conditions such as low blood pressure, dehydration, or memory issues. 
  • Medication-related: Sedatives, blood pressure medications, and taking multiple medications at once (polypharmacy) can all increase risk. 
  • Environmental: Cluttered floors, dim lighting, or wearing the wrong kind of shoes. 
  • Behavioural: Fear of falling, staying inactive, or not drinking or eating enough. 

One key area we can actually do something about is medication. The way medicines are used, and sometimes misused, plays a big role in fall risk, especially for older adults.

Medication Management and Falls

Effective medication management is crucial. Even small dosing errors can have serious consequences for older adults, especially those living with chronic conditions or cognitive impairment. Polypharmacy and medication errors can lead to symptoms such as light-headedness, confusion, drowsiness, impaired coordination, and low blood pressure, all of which significantly increase the risk of falls. 

The Guiding Principles for Medication Management in the Community 2022 highlight that more than 250,000 hospital admissions each year are due to harm from medicines and half of them could be prevented with better medication management. They say “people taking five or more medicines are at higher risk of delirium and falls, independent of the medicines’ indications.” 

To help reduce falls, the guidelines recommend, among other strategies, using aids and systems that support correct medication administration. 

Automated medication dispensers are one effective solution, offering: 

  • Time-locked dose access to prevent double dosing 
  • Visual and auditory reminders 
  • Physical separation of doses to simplify complex regimens 
  • Support for self-administration while maintaining safety 

Chiptech’s Adi Pill Dispenser is a proven tool available through our Packages of Care. It releases medication only at scheduled times, helping reduce confusion and the risk of accidental repeat dosing. This is particularly beneficial for individuals with early cognitive decline or those transitioning back to independent living after a hospital stay. 

By reducing the risks of polypharmacy, it offers powerful fall prevention plus peace of mind for families, knowing their loved one is safer and supported. 

Timely Response When Falls Do Occur

Despite best efforts, not all falls can be avoided but when they do happen delayed assistance can be a major driver of worse outcomes. The Falls Guidelines for Community Care emphasise the importance of: 

  • Fast identification when someone has fallen 
  • Rapid access to help, particularly for people living alone 
  • Minimising time spent on the floor, which increases risk of complications 

Assistive technologies such as personal help buttons, wearable fall detectors, and 24/7 monitored alert systems can play a crucial role in enabling this response. 

These devices help ensure that even if a fall occurs, the person isn’t left alone for long. This then reduces the chance of long lies, pressure injuries, or secondary hospital admissions. 

A Multidisciplinary, Person-Centred Approach

Falls prevention is not a single intervention, but a coordinated set of supports tailored to the individual. Best-practice care includes: 

  • Medication safety planning 
  • Environmental modifications 
  • Strength and balance training 
  • Regular falls risk assessment 
  • Assistive technology matched to individual needs 

These approaches are most effective when services are delivered in partnership, between health professionals, carers, technology providers, and older people themselves. 

Conclusion

The high rate of fall-related hospitalisations across Australia and New Zealand, and the known contribution of medication risks, highlight the need for comprehensive falls prevention strategies in the community. With the right combination of support, safer medication routines, digital aids, and responsive care, many falls can be avoided, and older people can live with greater safety and independence. 

For more information about tailored support packages for fall prevention and medication safety, view our Chiptech Packages of Care. 

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Preparing for the Aged Care Reform: What Business Customers Need to Know

June 30th, 2025

Preparing for the Aged Care Reform: What Business Customers Need to Know

30 June 2025

The dates may have changed, but the challenges of navigating aged care reform haven’t. From 1 November 2025, the introduction of the Support at Home program and the accompanying Assistive Technology and Home Modifications (AT-HM) Scheme marks a significant shift in how aged care is structured and funded in Australia.

For providers, referral partners, and allied health professionals, now is the time to understand how to engage with the new system—particularly when it comes to recommending fall prevention technology and personal alarm solutions as part of a Package of Care.

At Chiptech, we’ve been following these changes closely so we can support you in raising awareness, building referral pathways, and delivering safer, smarter technology-enabled care. Whether you’re already offering alarms or just beginning to explore assistive tech options, this guide outlines what to expect and how to prepare.

Why This Reform Matters

From November, the Support at Home program will replace the current Home Care Packages system, moving away from lump-sum budgeting to an activity-based funding model. As part of this shift, the AT-HM Scheme will provide separate, upfront funding for assistive technologies and home modifications—removing the need to draw from general care budgets for vital equipment.
For those supporting older Australians at home, this opens a clear, dedicated channel to prescribe and deliver personal alarms and fall prevention technology that is compliant, supported, and safe.

Funding tiers include:

  • Low cost (under $500)
  • Medium cost (up to $2,000)
  • High cost (up to $15,000+, prescribed by a clinician)

Importantly, these categories cover not only the technology itself but also installation, training, and any required professional assessment—ensuring a holistic, supported solution from day one.

Want a deeper understanding of how AT-HM funding works and what it covers? Our detailed guide breaks down the Assistive Technology and Home Modifications (AT-HM) Scheme, including examples of eligible devices, funding categories, and what providers and referral partners need to know when recommending personal alarms. Read the full AT-HM Funding Guide here.

Raising Awareness with Referrers and Assessment Teams

As demand for tech-enabled care grows, so too does the need for high-quality information, advice, and guidance from trusted providers. To be selected as a prescribed solution under AT-HM, it’s essential that:

  • Referral and assessment teams understand the benefits of personal emergency response systems (PERS) and mobile alarms (mPERS)
  • Solutions are clearly linked to outcomes like reduced falls, improved medication adherence, and lower hospital admission rates
  • Devices recommended are standards-compliant, clinically appropriate, and monitored where possible

Positioning your organisation as a knowledgeable, proactive referral partner increases the chance of being included in a participant’s personalised Package of Care.

Beware the ‘Shonky’ Options Standards Matter

With new AT-HM funding available, a growing number of off-the-shelf personal alarms are being marketed as affordable solutions but many of these devices fail to deliver when it matters most. The ACCC’s Shonky Awards have previously called out personal alarms with unreliable alert systems, limited coverage, or poor user experience. Critically, most of these products are unmonitored, meaning there’s no guaranteed support if something goes wrong.

At Chiptech, we take a different approach. Our devices are built to meet or exceed Australian safety and performance standards and are widely adopted by leading monitoring services, and supported by 24/7 professional monitoring.

Selecting the right device and professional monitored service matters.

Person-Centred Solutions: Packages of Care

Under the new funding model, Packages of Care can be developed and adjusted to reflect the individual needs and daily routines of each person.
Chiptech’s approach to Packages of Care includes:

  • Devices for fixed home use (like SEVEN and Personal Help Button)
  • Mobile options for active individuals (GO 4G)
  • Optional accessories including fall detection, bed sensors, and automated medication dispensers
  • Integration with professional monitoring, ensuring 24/7 support

Whether someone is managing chronic illness, living with dementia, or recovering from hospitalisation, Chiptech solutions can be tailored as part of a broader support plan. Learn more about how we personalise support via Packages of Care

Why Monitoring Still Matters

As part of a well-rounded solution, professional monitoring adds immense value. More than just peace of mind, it offers:

  • Clinical triage and escalation of events
  • Fewer false alarms compared to self-managed systems
  • Faster response times, particularly in critical situations
  • Assurance for families, carers, and care managers

Including monitoring in an AT-HM-funded solution helps create a safer, more responsive environment and meets a higher duty of care.

Chiptech Solutions Eligible for AT-HM

Our current range includes:

All devices are fully AT-HM compatible, designed for easy setup, and supported by installation and training materials for clients and carers.

What You Can Do Now

To prepare for 1 November 2025:

  1. Build internal awareness across your organisation about AT-HM funding and referral pathways
  2. Engage proactively with My Aged Care assessors and coordinators
  3. Train your team on which solutions to recommend and how to explain their value
  4. Leverage Chiptech’s product specifications and Packages of Care brochure on our customer Web Portal to support conversations with clients
  5. Start discussing how to customise and supply Packages of Care that incorporate standards-based, monitored devices

Why Work with Chiptech?

  • Trusted by government-funded providers across Australia, New Zealand, and the UK
  • Devices designed and manufactured to the highest safety and compliance standards
  • Seamless integration with professional monitoring services
  • A focus on flexibility—meeting the needs of individuals, families, and care teams

Need help planning your approach to the new reforms?

Talk to our team today. We’re here to support you with training, resources, and referral tools to ensure your organisation is well positioned when the new system launches.

Together, we can deliver better, safer care—built around the individual, backed by technology, and ready for the future.

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Chiptech at Digital Health Festival 2025

May 28th, 2025

Chiptech Showcases Innovation at Digital Health Festival 2025

This May, Chiptech proudly joined the New Zealand Trade and Enterprise (NZTE) stand at Digital Health Festival 2025 (DHF25) in Melbourne, alongside 23 other innovative New Zealand companies. A special highlight was the visit from Hon. Matt Doocey, New Zealand’s Minister for Mental Health and Associate Minister of Health, whose presence reinforced the importance of placing mental health at the forefront of health innovation.

Together, we celebrated the strength of New Zealand’s digital health sector, connecting with healthcare leaders and innovators from across Australasia. Here’s a recap of our experience and the key takeaways that continue to inspire our work.

The DHF25 Experience

DHF25 brought together over 8,000 attendees, 400 speakers, and 200 sponsors to the Melbourne Convention and Exhibition Centre. The event buzzed with conversations about artificial intelligence (AI), digital transformation in healthcare, and the evolving roles of clinicians and patients in the future of health systems.

A major focus this year was aged care innovation. Dedicated sessions and interactive showcases explored how digital solutions—from smart home technologies to coordinated care platforms—are reshaping how care is delivered to older adults. These innovations are helping providers offer personalised, efficient, and safer support to an ageing population, reinforcing the sector’s commitment to better outcomes and enhanced quality of life.

What we Showcased: SEVEN, Packages of Care, and More

At the Chiptech stand, we highlighted our latest advancements in digital telecare and personal safety technology. Taking centre stage was SEVEN, our smart base unit that integrates effortlessly with our suite of assistive technologies and mobile personal emergency response systems (mPERS). Whether at home or on the move, SEVEN keeps users connected, protected, and confident.

We also introduced our new Packages of Care—customisable technology bundles designed to support independent living. These solutions combine fall detectors, bed and door sensors, monitored medication dispensers, and mobile pendants to meet diverse needs—from people living alone, to those managing dementia or fall risks. These packages help individuals remain safe, connected, and independent at home and in their communities.

Exclusive Partner Event: Launching Opal and Go Out

A standout moment during the Digital Health Festival was hosting an exclusive event for our partners from New Zealand and Australia. During this gathering, we introduced our latest innovations

  • Opal – our next-generation personal help button, designed for ease of use and fast response

  • GO Out – a new feature that enhances mobile personal safety and remote connectivity

These additions further strengthen our commitment to delivering reliable, user-friendly safety solutions. Thank you to all our partners for joining us and being part of our journey!

Listening to the Community: What Does Ageing Well Mean?

We asked a simple but impactful question at the Festival: “What does ageing well mean to you?” Most answers highlighted social connection as essential—emphasisng that while technology and safety are vital, staying connected with family, friends, and community is at the heart of ageing well.

This insight strengthens our commitment to developing solutions that foster social engagement and combat isolation for older adults.

Key Takeaways from the Digital Health Festival 2025

  1. AI and automation are streamlining clinical workflows and saving time on documentation

  2. Human-centric design—creating tools in partnership with users—is critical to real-world success

  3. Aged care technology is transforming caregiving and enhancing independence

  4. Mental health innovation must be embedded in broader health tech solutions

  5. Informal networking and collaboration are key drivers of progress in digital health

The future of healthcare is fast, flexible, and collaborative—requiring continuous innovation, cross-sector partnerships, and user-driven development.

Looking Ahead

We left the Digital Health Festival inspired and energised, with meaningful new connections and fresh ideas to power our mission forward. A huge thank you to everyone who visited our stand, joined our partner event, shared insights, and helped shape the future of digital health and aged care innovation.

We’re excited to continue collaborating, innovating, and leading the way in connected safety and independent living.

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Understanding AT-HM Funding for Personal Medical Alarms in Australia

May 27th, 2025

Understanding Australian AT-HM Funding for Personal Alarms

29 May 2025

Following years of consultation and review, the Australian Government is reshaping how aged care support is delivered. As far as we understand, a key outcome of this reform is the new Support at Home program, set to launch on 1 July 2025, which aims to simplify access to essential services and provide more personalised, flexible care for older Australians.

A key component of this new program is the Assistive Technology and Home Modifications (AT-HM) Scheme. This funding initiative emerged from a recognition that many older people want to remain living safely in their own homes for as long as possible but often lack access to the right tools and support to do so. By introducing a dedicated funding stream for technology and home changes, the AT-HM Scheme is designed to bridge this gap—improving safety, independence, and quality of life.

Importantly, the scheme includes funding for Personal Emergency Response Systems (PERS) and mobile PERS (mPERS)—technologies that Chiptech specialises in and that already support thousands of Australians to live with confidence at home and in the community.

What is the AT-HM Scheme?

The AT-HM Scheme gives eligible older people separate, upfront funding for assistive technologies and home modifications. It’s designed to be flexible, needs-based, and better aligned with the way people live and move through their communities.

There are three funding tiers depending on the complexity and cost of the item:

Low Tier – Up to $500

  • Simple, low-cost items that don’t require configuration or professional advice.
  • Example Package: SEVEN with personal help button.
    A basic in-home personal alarm and pendant for someone with low fall risk.

Medium Tier – Up to $2,000

  • More advanced solutions that may benefit from professional guidance.
  • Example Package: Personal safety with medication adherence support.
    This pairing provides both emergency response and medication management, ensuring the user can get help when needed and stay safely on track with complex medication routines.
      • SEVEN with personal help button
      • The Adi Pill Dispenser, which securely dispenses meds on schedule and reduces the risk of medication errors.
  • Ideal for: People managing multiple prescriptions or with early cognitive changes.

High Tier – Up to $15,000

  • Complex or higher-value technology requiring assessment and prescription.
  • Example Package: Personal safety with fall detection and medication adherence support. 
    This comprehensive care solution combines:
    • SEVEN with fall detector; GO 4G or Pearl Advanced 
    • The Adi Bed Sensor, which monitors bed occupancy to detect possible overnight falls or wandering, and notifies caregivers or responders if someone does not return to bed safely. 
    • The Adi Pill Dispenser, which securely dispenses meds on schedule and reduces the risk of medication errors.
  • Ideal for: People with cognitive decline, high falls risk, or those living alone who require more proactive safety and care support.

What Does This Mean for Personal Alarms?

Whether you need a simple pendant for peace of mind or an integrated care solution, the AT-HM Scheme can help fund the right technology for you or your loved one.

Chiptech solutions potentially eligible for funding include:

How Do End Users Get Funding?

Currently, there are no suppliers of PERS or mPERS devices available to be selected on My Aged Care, we expect this will change in the coming weeks, therefore below is an outline of what will happen once suppliers are listed on the scheme.

  1. Start with My Aged Care
    Visit myagedcare.gov.au or call to request an assessment.
  2. Have Your Needs Assessed
    A qualified assessor will review your health, living situation, and daily needs. Based on this, they’ll assign a funding tier and recommend suitable technologies.
  3. Receive and Set Up Your Device
    Once approved, you’ll be guided through selecting your personal alarm or Adi care package, with support for installation and training if needed.

For Existing Users of Personal Alarms

If you have end users already using a Chiptech device, they can still apply to have their current or upgraded solution funded under the AT-HM Scheme. They will need to go through the My Aged Care assessment process to determine eligibility and the most appropriate support.

In the future, the Assistive Technology Loans Scheme will also allow people to trial devices before committing, offering even more flexibility in choosing the right solution.

We’re Here to Help

At Chiptech, we believe technology should support independence—not get in the way of it. Our range of personal alarms and integrated Adi care solutions are designed to meet a variety of needs, from simple reassurance to comprehensive daily support.

If you have any questions about your personal alarm or the AT-HM Scheme, reach out to your service provider or contact us directly. We’re here to support you.

Useful Links to Learn More:

Disclaimer:
The information provided in this post is based on current guidance from the Australian Department of Health. As the scheme is still being finalised, some details may change. We will continue to update this blog as new information becomes available

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Chiptech Products Power Consumption

April 29th, 2025

How Much Power Do Chiptech Devices Use?

At Chiptech, we design our products to be highly efficient, providing peace of mind while keeping running costs very low. Here’s an overview of the mains power consumption for two of our key products: SEVEN and GO.

(Updated April 2025)

Chiptech devices are designed to deliver essential safety services while using very little power, helping keep your home energy bills low. Here’s how little power they use:

Product
Energy Usage
Equivalent
SEVEN
1 kWh every 3 months
Less than one kettle boil per fortnight
GO 3G and GO 4G
1 kWh every 5 months
Extremely low power
GO 3G and GO 4G - Charger off
1 kWh every 7 years
Minimal energy

SEVEN Power Consumption

The SEVEN base unit consumes approximately 1 kilowatt-hour (kWh) of electricity every three months — that’s about the same energy it takes to boil a full kettle of water once every two weeks.

While in normal operation, SEVEN is primarily in an idle state, listening for events.
Typical daily usage includes:

  • Sending cloud and test signals (under 5 minutes per day, or just 0.35% of the time)
  • Handling alarm calls (averaging one call per month, 0.14% of the time)
  • Charging its internal battery (about 1 day every 90 days, or 1.1%)

1kWh every 3 months

1kWh to boil 1L 10 times1

GO 3G and GO 4G Power Consumption

GO 3G and GO 4G  are designed to be extremely low power. They consume about 1 kilowatt-hour (kWh) of electricity every five months — when the charger is left plugged in.

Most of the time, GO devices are not connected to mains power and only charge for about 4 hours once per month.

1kWh every 5 months

1kWh to boil 1L 10 times1

References

  1. Boiling 1L of water in a 2200W jug.

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Making the Most of Your SEVEN

February 27th, 2025

Making the Most of Your SEVEN

More Than Just a Lifeline – How Additional Features Enhance Everyday Life

At Chiptech, we believe safety isn’t just about responding to emergencies, it’s about preventing them and supporting everyday independence. That’s why SEVEN is packed with smart features that enhance daily life, offering reassurance and peace of mind to users and their loved ones.
From Daily Check-ins to customisable reminders, SEVEN is designed to be more than just an emergency response system. Here’s how some of its key features make a real difference.

Daily Check - A simple Reassurance

Sometimes, a small confirmation that everything is okay makes all the difference. SEVEN’s Daily Check feature is a proactive wellbeing check that ensures users are safe each day.

  • If enabled, SEVEN will prompt the user to press a button each day.
  • If the check is missed, the monitoring team can follow up to ensure the user is okay.
  • This simple step can be lifesaving, ensuring that help is available before an emergency occurs.

Daily Check is a core part of SEVEN’s design, offering reassurance to both users and those who care about them.

Daily Reminders – Helping to Maintain Routines

Whether it’s remembering to take medication, or to eat lunch, SEVEN’s Reminders feature ensures key daily tasks aren’t forgotten.

SEVEN announces reminders 7 days a week with a spoken voice prompt, such as:

  • “It’s ten o’clock. Time for your morning medication. Press cancel to clear this message.”
  • “This is your twelve-thirty reminder. Time for lunch.”

How it helps:

  • Encourages independence by reinforcing daily routines.
  • Supports medication adherence, reducing health risks.
  • Helps with meal reminders, preventing skipped meals.
  • Provides peace of mind to family members and caregivers.

Users simply press the Cancel button to acknowledge the reminder, ensuring that their routine stays on track.

Stay Informed with Notification Messages

SEVEN doesn’t just react to emergencies—it keeps users informed with SMS activated voice notifications about critical events.

How it helps:

  • Provides alerts about important safety events.
  • Keeps users informed without needing a smartphone.
  • Ensures key messages are received and acknowledged.

Rest Easy with Night-Time Hours

A good night’s sleep is essential for well-being. SEVEN can be set to silence non-urgent alerts during nighttime hours, ensuring users rest undisturbed while still staying protected.

How it helps:

  • Reduces nighttime disruptions for better sleep quality.
  • Ensures only urgent alerts will sound overnight.

Check Your Connection Anytime

A reliable connection is crucial for emergency response. With SEVEN’s Connect button, users can check the status of all enabled communication pathways at any time.

How it helps:

  • Provides reassurance that the system is online and ready.
  • Helps troubleshoot if a connection is lost.
  • Supports proactive system monitoring for uninterrupted safety.

Adaptive Lighting with Ambient Light Sensor

SEVEN’s ambient light sensor automatically adjusts the brightness of its indicator lights, ensuring they are visible during the day but not too bright at night.

How it helps:

  • Improves visibility in bright conditions.
  • Reduces light pollution in dark rooms.
  • Creates a seamless, user-friendly experience.

Freedom to Travel with Away Mode

Life is for living, and sometimes that means spending time away from home. Whether visiting family, traveling, or staying overnight elsewhere, SEVEN’s Away Mode ensures that unnecessary alerts won’t be triggered while the user is away.

How it helps:

  • Suspends non-critical reports like Daily Check and Pendant Test.
  • Prevents unnecessary follow-ups when the user is away for 24 hours or more.
  • Seamlessly reactivates when the user returns home and presses the Cancel button or activates a help button.

More Than Just a Safety Net

SEVEN is designed to enhance daily life, not interrupt it. With features that provide greater control, flexibility, and reassurance, it helps users maintain their independence while ensuring help is always available when needed.

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Electromagnetic Compatibility with Pacemakers

February 27th, 2025

Electromagnetic Compatibility with Pacemakers

Understand Electromagnetic Interference and how to use Chiptech products when an end user has a Pacemaker or implanted electronic device.

Chiptech designs and manufactures a range of telecare base units and wearable alerting devices to support people to be independent and safe. Chiptech base units and wearables are independently tested by accredited test labs for compliance with a range of standards, including Electromagnetic Compatibility (EMC) and the Radio Equipment Directive (RED).

Please refer to the applicable Technical Specification document for a list of standards that each product complies with, along with the frequencies utilised, and their automated testing intervals.

Electromagnetic interference

Electromagnetic compatibility (EMC) is the concept of enabling different electronics devices to operate without mutual interference when they operate in close proximity to each other.

Electromagnetic Interference (EMI) can occur in a number of ways and from a range of sources, including naturally occurring and man made devices.

Pacemakers, defibrillators, ECG monitors and other electronic medical implant devices are made to withstand EMI in accordance with the government or regional regulations. As these standards vary across different markets and device types it is important that an end user is referred to their medical specialist to discuss any specific concerns about electromagnetic interference. The specialist can provide further information and guidance provided by the implant device manufacturer.

For users who have a pacemaker, the New Zealand Heart Foundation recommends:

“It’s a good idea to check the manufacturer’s brochure of any devices you would like to use, and ask the staff at your pacemaker clinic about anything you’re unsure about.

Chiptech Products

Base Units
Chiptech base units utilise RF and cellular technology, therefore it is recommended that the pacemaker or implanted electronic medical device be kept a least 25cms away from the base unit when they are on.

Personal Help Buttons
Pearl personal help buttons, including Pearl Advanced, utilise a low power (60μW) radio frequency signal (RF) to connect with a Chiptech base unit. These RF transmissions are very brief, typically 0.2 seconds, and only occur at automated test times (typically every 7 hours), and when they are activated by a button press.

Pearl personal help buttons are designed and manufactured to reduce electromagnetic interference with other electronic devices. Chiptech personal help buttons do not have any magnets. Pearl can be worn by a user with a pacemaker or other implanted electronic device. However, if the end user has any concerns, please request they consult their medical specialist for further advice.

Pearl can be worn by a user with a pacemaker or other implanted electronic device.

Assistive Technology Adi
Adi products utilise the same low power radio frequency (RF) signal as Pearl products to connect to a base unit, and Adi can be used near a pacemaker or other implanted electronic device, if required.

The exceptions are Adi products which are supplied with magnets which can cause EMI. At all times, a pacemaker or implanted electronic device should be kept at least 15cms from products with magnets.

Mobile Personal Help Devices
All GO devices utilise both RF and cellular frequencies (the same as a cellular phone). If the end user has a pacemaker, they cannot wear GO around the neck, as a pendant. GO can be attached with the supplied split ring to a belt clip or keys. At all times GO must be at least 15cm from the pacemaker or implanted electronic device.  

GO has a Qi compliant wireless inductive charging system, when connected to power a pacemaker or implanted electronic device should be kept at least 15cms from the charger, including when GO is charging.

For users who have a pacemaker, the New Zealand Heart Foundation recommends:

“You should be able to use a cellphone, but to keep you safe please make sure you keep it at least 15cm (six inches) away from the pacemaker.”

Important to Remember

Please note, the EMC recommendations we provide are generalised. Medical device manufactures’ products are made to differing specifications and standards and these will change over time and in different markets. Along with this, industry and advisory groups may have different recommendations depending on the market being supplied. If in doubt, the user with the implanted electronic device should consult their medical specialist.

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Ensuring Safety with Automated Safety Tests

February 3rd, 2025

Ensuring Safety with Automated Safety Tests

At Chiptech, we understand that as technology evolves, so does the need for robust safety measures, especially in devices designed to protect and serve vulnerable populations. This is why we have implemented comprehensive automated safety tests for our digital telecare devices, ensuring that any potential hardware, file-based issues, or communication troubles are identified early, before the device is needed in an emergency.

Our automated safety tests are integral to maintaining the reliability of Chiptech’s devices, and their effectiveness relies on the follow up from service providers when reports for an issue are received, or expected reports are missing. Automated tests have been designed to routinely check various functions, ensuring that the devices are operating correctly and are ready to provide assistance when needed. Think of it as a regular health check-up for your device, ensuring it’s in peak condition to protect you at all times.

How our Automated Safety Tests Work

Our automated safety tests are detailed in the specific devices’ technical specification, product manual and outlined along with the appropriate action to be taken in the Recommended Procedures Document for both SEVEN and GO 4G devices. These tests are only useful when accompanied by the proactive follow up that occurs as a result of these reports being generated. Automated tests include regular checks of battery levels, signal strength, and the functionality of critical components. They are conducted at scheduled intervals, and the results are automatically reported to a central monitoring system managed by service providers.

Key Specific Tests

RF Fail to Test Report

This report addresses the functionality of the device’s radio frequency (RF) communication. If there are any issues with RF communication, it could mean the device is unable to send an alert to the base unit in the home. A loss of RF communication can indicate the device no longer functions, is out of range, or is lost, and the inability to send an alert via RF poses a significant risk in emergencies.

Fail to Test Report

Automatic testing of the end-to-end communication from the device to the monitoring centre software is crucial in confirming the overall functioning of the system. This report identifies any failures, which could compromise the device’s ability to operate correctly and deliver timely assistance.

Battery Status Report

The battery status report monitors the battery health (in a base unit) and the level of charge, ensuring the device has sufficient power to operate effectively. A failing or low battery can reduce the operational time of the device when running on battery power, potentially leaving users without essential assistance during critical moments.

The Importance of Following Up on Reports

The automated safety tests generate detailed reports that are crucial for maintaining device reliability. It is essential for these reports to be reviewed and acted upon promptly. Ignoring these reports can lead to undetected issues that may compromise the device’s effectiveness during an emergency.

Addressing Lack of Reports

A lack of automated safety test reports can be just as concerning as receiving error reports. It can indicate potential communication failures or device malfunctions. Regularly reviewing and following up on the presence or absence of these reports helps ensure that any underlying issues are identified and resolved swiftly.

Improving End User Safety

By rigorously following up on the automated safety test reports, we enhance end-user safety in several ways:

  • Early Detection of Issues: Identifying and addressing technical problems before they escalate ensures that the devices remain reliable and functional when needed most.
  • Preventing Communication Failures: Ensuring strong and consistent communication links between the device and monitoring centre is vital.
  • Maintaining Operational Readiness: Regular checks and prompt maintenance helps to keep the devices in optimal condition, ready to assist users at any time.

Recommended Procedures

Our recommended procedures, as outlined in our documentation, emphasise the importance of routine checks and timely follow-up actions. We encourage service providers to:

  • Regularly check the device health by promptly responding to any fault reports, or alerts indicating a potential issue.
  • Review automated safety test reports as soon as they are generated. Proactively follow up on reports that indicate missing communication from RF devices, like wearable personal help buttons, or assistive technology devices, along with missing test reports from digital devices.
  • Follow the recommended immediate and service actions, within the suggested timeframes to reduce risk of ongoing issues not being resolved.

Automated safety tests for Chiptech devices play a critical role in ensuring end user safety. By diligently following up on these reports, addressing any issues, and adhering to our recommended procedures, you can trust that your devices are always ready to provide the necessary assistance in emergencies.

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High-Tech Manufacturing​

October 31st, 2024

High-Tech Manufacturing

On 1 October, we celebrated the completion of our facility renovations, affectionately nicknamed ‘The Block’ after the home renovation TV series. Our official opening day marked the beginning of an exciting new chapter for Chiptech, with each team now settling into purpose-built spaces designed to enhance their specific workflows. These optimised workspaces enable our production teams to refine their setups and processes, achieving faster, more streamlined operations—all focused on delivering top-quality products.

As a tribute to Aotearoa’s natural beauty, each workspace has been named after a native New Zealand bird. From the Tūī to the Kākāpō Café, these names symbolise our commitment to sustainable practices, some of these native birds even feature on an impressive mural we commissioned to brighten our carpark wall.

Mural art: Guy Ellis from XL Street Murals

Chiptech has always thrived by having the entire team working under one roof. This shared space fosters collaboration across research and development, software, production, servicing, and sales and support teams. By working closely together, we’re able to respond more dynamically to customer needs and adapt swiftly to new challenges.

Significant investment in the latest technology for electronic manufacturing, along with the shift from one SMT line to two, has already increased our production efficiency and improved our redundancy. We have also increased the use of robots, co-bots and automated systems to provide more consistency, reduce repetition of tasks, and reduce the potential for human error. Tulasi our Production Manager pointed out that “The robots we use to glue in SEVEN assembly have had their settings refined over time and now provide 100% consistency, with minimal maintenance, making it 4 times more efficient than the manual process we did previously.”

In addition to our production and assembly lines, we have implemented advanced manufacturing systems to streamline stock management, with a new warehousing system, and some pretty impressive component storage towers from Essegi, that communicate with out SMT lines to enhance efficiency. Rebecca who organises our Parts and Procurement said “Having multiple storage areas has freed up space so we can move around more easily and monitor all the parts we have on hand”.  

We have dedicated teams of engineers who are responsible for developing and maintaining the in-house test systems we use to verify the performance of each populated printed circuit board (PCB), and a quality assurance system that indicates how well our processes are running in real time. Our software developers look after our in-house production software that manages stock, orders, and verifies a device passes a stage before it can move to the next step in the manufacturing process prior to despatch. Both the Research and Development and Software rooms are powered by the sun, thanks to the addition of solar panels on the roof of the building.  

We also have manufacturing engineers who investigate how we can be more efficient within our manufacturing processes and develop hardware solutions to support this. Having both the right equipment and dedicated people to continuously work on improvements is reflective of Chiptech’s commitment to high-quality manufacturing, ensuring that we can meet the growing demand for our products in multiple markets.

During the recent tours of our newly renovated spaces, many were surprised to learn we conduct 100% testing on all wearable products to ensure that every device passes our quality control measures and meets the performance requirements that our end users can rely on in an emergency. We have always completed these assurance tests, but now have inline processes in multiple spaces to make this more efficient within each of the manufacturing processes.

Now we are in the final spaces and teams can spread out, we can achieve our goals more efficiently without the need for extended shifts or overtime.

Our facility also includes Electrostatic Discharge (ESD) protected areas that provide crucial protection for sensitive electronic components. These ESD-safe zones and the accompanying testing regimes that staff follow to ensure they don’t have a build-up of static electricity they could pass on, are essential to maintaining product quality and longevity. In these spaces, our newly optimised inline assembly setup is designed to reduce travel between stages, enhancing efficiency and refining our build-to-order processes. This streamlined process allows us to deliver consistent quality at a larger scale and with less pressure on our team members. Our Operations Manager, Tim Greene reflected “Now we are in the final spaces and teams can spread out, we can achieve our goals more efficiently without the need for extended shifts or overtime. We have more capacity to store components and to produce a wider range of products. During the renovations we looked at potential capacity restrictions and addressed these by separating and in some cases duplicating machines, test equipment and bench setups, so we can produce higher volumes within the same timeframes.”

The renovations of ‘the Chiptech block’ aren’t just about expanding our facility—they’re about creating a space that reflects the needs of our staff, our commitment to sustainability, quality and continuous improvement. With high-tech systems, custom testing, and optimised workflows, we’re ready to meet the demands of today and scale for tomorrow.

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The Count Down is On!

October 24th, 2024

The Count Down is on!

On the 28 October, Telstra plan to close its 3G network across Australia, marking a pivotal moment in the evolution of telecommunications. This transition is driven by the ongoing rollout of 5G networks and the refarming of existing infrastructure, which aims to meet the growing demand for faster, more efficient mobile services. While this technological advancement brings many benefits, it also has significant implications for systems that rely on 3G networks, including Personal Emergency Response Systems (PERS).

As we move toward more advanced network solutions, it’s essential to understand the reasoning behind the closure of 3G and the steps needed to ensure continuity of service for those dependent on these critical systems.

Why is the 3G Network Closing?

The shutdown of Telstra’s 3G network is part of a broader global trend in the telecommunications industry. As 5G networks roll out, mobile service providers must repurpose the spectrum and infrastructure previously dedicated to 3G. This process, known as “network refarming,” reallocates spectrum to higher-bandwidth networks, enabling faster speeds and lower latency.

Australia isn’t new to this type of network transition. Back in 2016, Telstra led the world in switching off its 2G network to refarm spectrum for newer technologies like 4G. New Zealand is also following a similar path. ONE NZ (Vodafone) has announced that its 3G network shutdown will occur at the end of March 2025, while Spark plans to shut down its 3G services by mid-2025. This gives New Zealand-based users time to prepare and upgrade, but the urgency remains for those still using 3G-dependent devices.

The Need for VoLTE Enablement

As 3G retires, devices must be VoLTE-enabled to ensure that voice calls can still be made over 4G networks. VoLTE allows voice calls to be carried over 4G LTE, ensuring that PERS systems can continue contacting emergency services. VoLTE offers higher-quality voice calls and faster connection times, key for emergency devices.

5G Rollout and the Broader Impact on Network Infrastructure

The introduction of 5G has accelerated the need for these changes. 5G networks, with their vast improvements in speed and capacity, represent the future of mobile communication. However, the deployment of 5G necessitates the repurposing of older 3G infrastructure. In this context, refarming becomes a crucial step to ensure that network resources are optimized to support both current and future needs.

While 5G will bring about new possibilities in areas such as telehealth, smart cities, and advanced IoT applications, it also highlights the importance of upgrading existing systems to ensure they remain functional. For PERS systems, the move to 4G and VoLTE was essential to bridge the gap until 5G-based solutions become more widely available, affordable and adopted.

Proactive Upgrades

We would like to take this opportunity to acknowledge all our Australian customers who have been proactive in planning and executing their 3G upgrades ahead of the network closure. Your foresight in ensuring that these critical emergency systems continue to operate has been instrumental in safeguarding the well-being of end-users. By taking early action, you have ensured that vulnerable individuals relying on these systems are not at risk of being disconnected from emergency support during this period of transition.

This level of diligence reflects a shared commitment to providing the highest standards of safety and care for those who depend on PERS devices. By upgrading early, our customers have played a key role in mitigating any potential disruption caused by the 3G network closure, ensuring that emergency services remain accessible and reliable.

Moving Forward with Confidence

As the telecommunications industry continues to evolve, it’s important to stay informed and prepared for the changes that come with it. The closure of the 3G network may be the end of an era, but it also opens the door to more advanced, reliable communication solutions. For those still using 3G-dependent devices, now is the time to upgrade to 4G VoLTE-enabled systems to ensure continuous, uninterrupted service. At Chiptech, we remain dedicated to supporting our customers through this digital transition and beyond.

Pending Australasia Cut-Off Dates

Telco
2G
3G
4G
Telstra
Closed
From 28/10/2024
TBD
Optus
Closed
From 28/10/2024
TBD
Vodafone
Closed
From 28/10/2024
TBD
Spark
N/A
End of 2025
TBD
One NZ
End of 2025
31/03/2025
TBD
2 Degrees
Closed
End of 2025
TBD

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