Wall Help Button

Communicates with Chiptech base units using RF technology.

What is the Wall Help Button?

The Wall Mount Help Button utilises Pearl RF technology to communicate wirelessly with Chiptech EVE and SEVEN base units. The Wall Mount Button is a fixed button for users to press to raise an alert for assistance. Pressing the help button will initiate the base unit pre-alarm and subsequent emergency activation to be sent. This can only be cancelled by pressing the CANCEL button on the base unit.

Installation and Maintenance
The Wall Mount Help Button plate is an industry-standard sized fitting, and will retrofit over old wired call points, or can be used in new installation locations. It is learned into the Chiptech base unit in the same manner as a standard pendant. Enter ‘Learn Mode’ in the base unit, and press the ‘HELP’ button on the Wall Mount Button to pair this button to the base unit. Ensure any other devices being used with the base unit are pressed during this learn session. Press the ‘CANCEL’ button on the base unit to complete the learn process.
Chiptech recommends regular monthly testing of all fixed Wall Mount Help Buttons to ensure they are working as expected.

How it works

The Wall Mount Help Button utilises Pearl RF technology to communicate wirelessly with Chiptech base units. The device offers a fixed point button for users to press, when they need to raise an alarm for assistance.

Pressing the ‘HELP’ button will initiate the base unit pre-alarm and the light behind the ‘HELP’ button will illuminate and flash when the alert is received by the base unit (same as a Pearl pendant). The pre-alarm period can only be cancelled by pressing the ‘Cancel’ button on the base unit, otherwise the emergency activation will be sent.

When an alert for help is activated, a loud pre-alarm will sound from the base unit. If it is a false activation for any reason, then the alert can be cancelled during this period by pressing the ‘Cancel’ button on the base unit.

Once the pre-alarm has finished, voice messages will play to keep the user informed while they are being connected to the monitoring centre. When the help alert has been received by an operator, they can call back and speak to the user through the automatic speakerphone, and organise the assistance that is needed.

Wall Help Button Technical Specifications

A single red button with ‘HELP’ displayed centrally, and surrounded by a white plastic plate. Supplied with black gasket to provide waterproof seal when attaching to wall in wet areas. Screws for fastening are not supplied, as these will depend on material that you are drilling into.

  • Plate - 117mm x 74mm x 15mm
  • Button - 21mm x 37mm
  • 62 grams
  • Typical use will see an estimated battery life of 4 years, non-replaceable battery.
  • 869MHz in New Zealand and 916MHz in Australia.
  • Transceiver provides two-way communication between pendant and base unit, so the signal is confirmed back to Wall Mount Button.
  • 300m+ typical in open air.
  • IP65 Splash proof
  • Silicon is infused with nanosilver particles making it anti-fungal and anti-bacterial.
EMC: (EMC) Directive 2004/108/EC
Safety: IEC 60950-1:2001, BS EN 60950-1:2002
RF: ETSI EN 300 220:2010 Class 1 (EMC and radio spectrum)
Social Alarm: BS EN50134-2:200
RoHS: Compliant

Compatible Products

Compatibility with Chiptech base units SEVEN, SEVEN LiTE, EVA, EVE and EVE Data

SEVEN

SEVEN LiTE

EVA

EVE